The KeepUp app (and its successor, the A-Leagues app) is so user-hostile for even this most common of use cases.
Let’s say it’s January 3, 2024. ALM Round 10 has concluded and we’re heading into round 11. But you’ve been nursing a hangover for a few days and are only now catching up on the results of the last round.
So you fire up the A-Leagues app.
Because a new round is about to start, the horizontal scrolling carousels on the app Home Screen are now showing the upcoming R11 fixtures, so you have to tap the “Fixtures & Results” icon at the bottom. (Tap count: 1)
Now you’re looking at the fixtures list for Jan’24, so you tap the “Results” tab. (Tap count: 2)
Now you’re looking at results for Jan’24 which only shows one R10 result for Scum v Bulls on New Years Day. So you tap “Dec’23”. (Tap count: 3)
The December results are listed in chronological order, so the first result at the top is from way back in R6. So you scroll all the way to the bottom. Depending on how hard you flick, this could be 3-5 flicks to scroll all the way to the end of Dec to the R10 results at the bottom. (Tap count: 3, scroll count: 3-5)
I’mma go out on a limb here and suggest that “show me the results of the round just concluded” isn’t some obscure edge case that should require 3 taps, 5 scrolls, and be spread across two different screens.
Why segment fixtures and results by month and not by round?
Why show in chronological order so that the most recent results (which is what most people want to see) are at the end?
Why have fixtures and results as sub-tabs and not top-level tabs?
Compare this with the EPL app:
- 1 tap on “PL” icon at the bottom
- 1 tap on “Results”
- Boom. Done. All results listed, most recent first.
It really seems like the KU/AL app was designed by someone without the foggiest idea of what people might be using the app for.
As you say, Google for a-league and you’ll get what you need right there in the search results. That what they’re competing with, and failing terribly.