when they decided that we would wear camo they said it was all about corporate branding, having the three forces wearing the same uniform in different colours to show we are the ADF or some such.
somehow I think we could have survived easy enough wearing blues and overalls.
in other news, some annoying customer service.
ordered a new band for my Garmin Fenix 5 watch. I just have the standard garmin black one so I ordered a fluro yellow one for something different.
ordered from a website and a week later my item arrives, I open it up and they have sent me a green band for a fenix 3 watch. the bands are completely different, not only a different colour but they aren’t interchangeable at all.
Send them an email saying hi you sent me the wrong thing by mistake can you please send me the right one, here’s a photo of what I got. thanks.
they replied apologising and then gave me these 2 options.
1. If you have a use for the item you have received, we can refund you 50% of the cost and you may keep the item as an apology (we are more than happy to absorb the costs associated for our error and skip return process)
2. If you still have the original packaging, place the item in there and mark it as “RTS”. The package will the be sent back to us at no cost to you once you drop it off in a post box. Once the return has been confirmed we can issue you with store credit immediately to purchase another item.
I simply replied saying that neither option is appropriate and I would like them to send me the correct one straight away and I will mail the wrong one back to them because I have no use for it and didn’t order it.
They said ok.
Am I being cynical in thinking their options were pretty dodgy and I should have just been sent the proper item without having to ask for it 3 times?